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Customer Support Engineer

Full time |
Linho, Portugal / Remote (Europe)

Role description:

  • Become an expert in the MOV.AI framework to effectively advise customers (system integrators and/or AMR manufacturers).
  • Outline and deliver online or on-site training sessions to ensure clients become proficient in MOV.AI software.
  • Provide hands-on technical support by diagnosing, troubleshooting and developing solutions to solve issues reported by customers.
  • Improve and follow standard procedures for proper escalation of next level lines of support to the appropriate internal teams.
  • Empower customers by contributing to the existing training and documentation framework.

Requirements

  • 2+ years experience deploying AGVs/AMRs in end-customer’s facilities
  • Mandatory English skills (written and spoken) mother tongue level
  • BSc/MSc in electronics, electrical or mechanical engineering (or equivalent)
  • Experience automation with Python and/or bash
  • Experience with Ubuntu/Linux (optional)
  • Experience with ROS (optional)

Profile:

  • Keen on building trust with clients and commitment to exceptional client experience
  • Willing to troubleshoot equipment and eager to solve complex technical challenges
  • Willingness to learn and improve current skills and processes
  • Ability to work independently and create efficient processes
  • Maintain composure under stress
  • Self-directed and extremely well organized
  • Excellent written and verbal communication skills

What we offer:

  • Position in a highly motivated multidisciplinary scale-up team
  • A competitive full-time salary negotiable based on experience
  • Plenty of opportunity for growth and development

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